Clicking on this article then I would say it’s quite high..!! Enhancing the customer experience is a one-way ticket to success for a business. This is why most businesses pay an immense amount of attention to creating engaging surveys that can capture customer feedback and change customer sentiments. Two of the most popular solutions that are available for business owners in this regard include SurveySparrow and SurveyPlanet. In this post, we will break down the various features offered by these two platforms to help you make an informed decision about which you should choose for your own business! Here’s an quick overview of the key comparison points –
ScalabilityQuestion TypesReport GenerationUser InterfacePricing
Before I begin my comparison SurveySparrow VS SurveyPlanet, it is necessary to provide you with a thorough introduction to these softwares:
Introduction: SurveySparrow VS SurveyPlanet
SurveyPlanet
SurveyPlanet is an online survey tool that was founded back in 2011 by JR Wurster. It allows you to create an unlimited number of surveys with an unlimited number of questions and collect as many responses as you want by sharing them on social media platforms or wherever you want. The best thing about SurveyPlanet is that it offers a free plan that doesn’t limit you in terms of features or functionality. This implies that you are free to generate as many surveys as you wish. In addition, SurveyPlanet supports up to 20 different languages.
SurveySparrow
SurveySparrow is much more than just an online survey software. It bills itself as an omnichannel experience management service that allows you to improve both the customer and employee experience by utilizing a variety of tools and technological solutions. Back in 2017, it was founded by Shihab Muhammed and since then, the team behind SurveySparrow has grown rapidly. As of now, the company has 50,000 customers from all over the world who are using SurveySparrow. In addition to survey tools, it offers various tools such as NPS software, 360 degree assessment, off-line surveys, a chatbot for WordPress, and a lot more. Now that you have a thorough understanding of these softwares, it’s time to begin comparison.
SurveySparrow versus SurveyPlanet: How Do They Compare?
1. Scalability
The surveys you create on SurveyPlanet are just a step up from the ones created on Google forms. The platform is simple and straightforward to use, so anyone can use it without any prior knowledge. SurveySparrow, on the other hand, offers highly scalable surveys for both customers as well as employees. With various features such as mobile-first surveys, smart surveys, video surveys, and embedded surveys, you can scale up your experience management as and when you expand your business.
2. Question Types
SurveyPlanet offers question branching features that makes it possible to decide which survey questions a participant sees depending on past responses. Moreover, it may be used to ask more questions, skip irrelevant topics, or even terminate the survey early. On the other hand, SurveySparrow allows you to create a multitude of question types – starting from basic multiple-choice questions to questions that support skip logic and display logic.
3. Report Generation
SurveyPlanet allows you to export data collected from your surveys while also providing you with the ability to visualise report results in a number of chart types. There is also the option to filter the results.However, this feature is available on the Pro plan. On the other hand, SurveySparrow offers highly actionable and insightful reports to help close the feedback loop.
4. User Interface
SurveyPlanet has an excellent visual user interface that includes several visual flow diagrams. However, this is nothing compared to the conversational user interface offered by SurveySparrow. The conversational UI provides a highly interactive chat-like experience to customers and increases survey completion rates by a huge amount!
5. Pricing
Survey planet offers an excellent free plan with limited features to users on a tight budget. With this plan, users can create as many surveys as they want and share them with as many people as they like. Users can also opt for the pro plan, which is billed at $180 per year and offers advanced features. SurveySparrow has several pricing plans for varying business needs. Small business teams can purchase the business plan, which starts at $149 per month. While this is a lot more expensive than SurveyPlanet, the kind of experience management tools that SurveySparrow offers are unrivalled. You can also choose the 14-day free trial to test the features yourself!
Final Verdict
SurveyPlanet is the cheaper choice here, but if you want a truly superior experience management platform, then SurveySparrow is the better choice by a long mile. I hope that our comparison guide on SurveySparrow vs. SurveyPlanet has given you enough information to make an informed decision about which tool is best for you. I strongly advise you to sign up for a free trial or free plan to investigate the software on your own so that you can make an informed decision.
SurveySparrow Review
